TOCHA ships domestically and worldwide via UPS and the U.S. Postal Service. In addition to shipping time, please allow 1-3 business days for us to process your order.
Free Shipping: Orders over $40
US Domestic Shipping: Flat Rate $3.95
International Shipping: Please email us to inquire exact rate
The “Free Shipping” promotion total is based on goods, after discounts, and does not include tax or additional shipping costs. Free shipping is available only within the continental United States.
For all orders outside of the continental U.S., the recipients pay applicable duties and custom.
Unfortunately, we cannot accept returns of tea, food or beverage products due to U.S. food regulations. However, we are committed to your satisfaction.
To return any non-food products within 30 days of purchase for a refund or exchange:
Send the return to:
- Email us at email@example.com.
- Repack the item in its original packaging, if possible, with the invoice and packing slip.
- For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. TOCHA is not responsible for items damaged or lost in transit.
TOCHA Organic Tea
PO Box 50064
Bellevue, WA 98015
Please note that we can refund shipping costs only if the return is a result of our error. For further questions, please contact: firstname.lastname@example.org